These online shopping Terms and Conditions apply to all purchases ordered online through our Websites.
Please read them carefully and print a copy for future reference.
You are required to register with us before placing your first online shopping order.You are also required to register to make use of certain functionality which may not include placing an online shopping order. Registration and/or use of our Websites constitute your acceptance and agreement to be bound by the Terms and Conditions of our Websites, including the Terms and Conditions specific to online shopping.
It is your responsibility to ensure that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
When you register to use our Websites you will be asked to create a username and a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your username and password. If you know or suspect that someone else knows your password you should notify us immediately delete your account and create a new one.
If Meat ‘n Greet has reason to believe that there is likely to be, or has been, a breach of security or misuse of our Websites, we may require you to change your password or we reserve the right to suspend your account without prior notification.
Orders can only be created through the use of our Websites. No orders by telephone, email, TEXT MESSAGE, fax or any other medium will be accepted. For the avoidance of doubt, this condition will apply to our online shopping store. Please note that the Meat ‘n Greet may guide you through the process of placing an order, but are unable to place the order on your behalf.
The steps required in creating the contract between you and Meat ‘n Greet are as follows:
The email acknowledgement will present an 'indicative or guide price' only and will be subject to change depending on, but not limited to, the following:
Unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given, our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order. Dispatch will occur on the day of delivery, subject to normal operating procedures.
Non-acceptance of an order may be as a result of one of the following, but not limited to:
The contract will be concluded in English. Details of your specific agreement to the contract will not be filed by Meat ‘n Greet. If you do require any information regarding orders you have placed with Meat ‘n Greet, please contact us directly.
All offers are subject to availability and while stocks last.
Where items are ordered by weight, your personal shopper will endeavour to provide you with an amount as close to the requested weight as possible. The actual amount you receive may exceed or be less than the amount requested. Please note that the price charged will be on the day of invoicing (either the day of or the day before delivery is due) and will be solely based on the actual weight of the item that you received and not the requested weight. Should the amount or the price of the delivered item be unacceptable you may return the item (or items) with the driver for a full refund. Meat ‘n Greet will not be liable for any redelivery or remedy from items returned due to weight or cost differences.
Should the weight on the delivery invoice differ from the actual weight of the product delivered, but the price charged is accurate, Meat ‘n Greet will not be liable for delivery of the weight amount as per the delivery invoice.
For the avoidance of doubt, the ownership and risk associated with your goods will be held by Meat ‘n Greet up until the point of delivery or collection. Any damage, disappearance or theft of goods post delivery or collection, will become the responsibility of the person who placed the order and against whom the contract is binding.
Please note that Meat ‘n Greet cannot be held responsible for orders placed incorrectly on our Websites, even if the error was in good faith. Should an order error be discovered during the delivery process, any items not wanted may be returned with the driver and will be fully refunded. Meat ‘n Greet will not be responsible for delivering the originally intended item unless as part of a new delivery and/or subject to a further delivery charge.
Goods discovered to be damaged or unwanted subsequent to the delivery process may still be returned subject to acceptance by a Meat ‘n Greet store and Meat ‘n Greets returns and refunds policy. For the avoidance of doubt, no collection or delivery service will be provided by Meat ‘n Greet for these returns.
Only items indicated as available on our Websites can be purchased. Items stocked in stores but not indicated as available on our Websites, do not form part of our catalogue and therefore cannot be ordered. We will not pick or deliver items not available on our Websites even if they are requested through any special instruction available as part of the ordering process.
Due to the fact that we carefully choose your goods in store, we may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum, but provide the facility for you to select different 'substitution' options in the event that we are unable to fulfil your original request (see section 1.8).
Whilst we make every effort to ensure that our stock availability on our Websites is as accurate as possible, from time to time we are unable to locate stock of a product that has been requested. In that situation we offer the following options which are to be selected during the ordering process on the Websites:
Due to the subjective nature of selecting an appropriate discretionary substitute, your remedy, should you find any substitution inappropriate, is limited to returning the item to the driver for a full refund. For the avoidance of doubt, should you not want a particular substitute offered, we will not return with another preferred item to replace the unwanted one. This term extends to any returned items, not just those substituted.
For the avoidance of doubt we will not accept special instructions on an order relating, but not limited to, the following:
For the avoidance of doubt we will not call you to discuss or ask guidance for any out of stock items that require substitutes. You accept to use the substitution options as described in section 1.8. Should the substitute not be acceptable, you may return it to the driver, alongside any other unwanted items from your online shopping order, for a full refund.
The delivery service is available in restricted areas as offered on our Websites. From time to time, and with no prior warning, we will update the delivery coverage areas. Whilst we endeavour to expand our coverage, we reserve the right to restrict deliveries in certain areas, including areas previously covered by our service.
The Websites will also reflect the availability of a delivery within a specific time slot. The deliveries are booked on a first come, first served basis. Upon reaching the delivery capacity, a slot will be marked as unavailable and you will not be able to book a delivery for that particular slot.
We also reserve the right to withdraw our services to individual customers' addresses subject, but not limited, to the following:
Should we not deliver to your area and you would like us to - please submit your location to us and we will contact you when/if we are able to extend coverage to your area.
We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed throughout the online shopping experience and can easily be changed at any point up until final payment confirmation. Should we be unable to deliver due to the provision of an incorrect delivery address, all the Terms and Conditions applicable to 1.11 will apply.
The stock made available to you on our Websites is determined by the store from where your order will be picked by your personal shopper. The store from where your order will be picked is based upon your delivery address and not your registered address, although these may be the same address. You accept that this allocation is made automatically and cannot be changed even if requested. You are welcome to contact us should you not be satisfied with your fulfilment store.
Delivery times offered will vary according to the store from which your delivery will be picked and distributed this is based upon your delivery address, which may be different from you registration address.
The driver will bring the shopping to the door of your premises or business only.
Providing entry into your premises is at your own risk. Meat ‘n Greet accepts no liability or responsibility for any loss or damages occurring as a result of or consequence of your request for the driver entering your premises, whether or not the loss or damages could be construed to be as a result of negligent behaviour.
Drivers will carry identification which you must ask for. Drivers will be able to inform you of the order number and the intended recipient (as provided on the order) as an additional security check.
If you do not contact us to rearrange a failed delivery within 12 hours of the start of the original delivery slot, the order will be cancelled and the cost of your order (excluding the cost of non-perishable items and any delivery charges). For the avoidance of doubt, Meat ‘n Greet reserves the right to retain the cost of perishable items and the associated delivery charge when the service has been provided in accordance with the Terms and Conditions as laid out.
For a delivery your order will be presented in sealed boxes and/or cool boxes - with exceptions for loose items unable to fit, or bulk products which are more easily transported and delivered in their original packaging. The seals should only be broken in the presence of an authorised signatory. Should the boxes not be sealed, or the seals already broken, you should not accept the order and immediately contact Meat ‘n Greet.
Please note adverse weather conditions, accidents, road work, unusual traffic congestion or any other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to and reschedule your delivery time and date. In any event for cancelled deliveries our liability to you will be limited to refunding the price of any goods not delivered and the associated delivery charge. We cannot be held liable for delivery delays outside of our control and any refund where liability is accepted will be limited to the cost of the delivery charge.
Deliveries are limited to 1 delivery per address per day.
For the avoidance of doubt, this will not include unpacking any boxes or cooler boxes.
It is your responsibility to check the invoice against the delivered goods in a timely manner and not to unduly delay the driver in the process.
Delivery charges are determined locally based on the factors affecting deliveries at your chosen delivery address and from the local fulfilment store. Meat ‘n Greet reserves the right to adjust delivery charges, at any time and without prior notification, to take into account local conditions and quality of service in accordance with every delivery address.
In store collection (where available) is currently free, although Meat ‘n Greet reserves the right to apply a reasonable charge without prior notification.
Orders are currently not subject to a minimum order value - Meat ‘n Greet reserves the right to amend this policy at any time and apply a minimum order value without prior notification.
In store collection for orders placed through our Websites are We also reserve the right to withdraw our Click n Collect service to individual customer's subject, but not limited, to the following:
Click n Collect times vary according to the store from which you have chosen to collect from. At the point at which you place your order, the full list of available collection stores and their associated collection times will be presented to you.
Goods must be signed for upon collection, by yourself, or by a nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended or with anybody below the age of 18.
For Click n Collect orders you are required to present your order number to the in store services desk during your chosen collection slot. Your order will be requested from Online Shopping and brought out to you in a box (with or without plastic bags according to the chosen preference). You are required to sign the invoice and note any returns on the invoice.
For the avoidance of doubt, this is a separate Online Shopping process to returning goods directly to the collection store.
If you fail to collect your Click n Collect order during your chosen collection slot, Meat ‘n Greet who will contact you to arrange an alternative collection time. Meat ‘n Greet reserves the right to charge a reasonable re-stocking fee should the start of the alternative collection slot (one or more) exceed the end time of the original collection slot by 6 (six) hours.
If you do not contact us to rearrange collection within 24 hours of the start of the original collection slot, the order will be cancelled and the cost of your order (excluding the cost of perishable items) will be refunded to you. For the avoidance of doubt, Meat ‘n Greet reserves the right to retain the cost of perishable items when the service has been provided in accordance with the Terms and Conditions as laid out.
Some items that are available in store will not be available on our Websites.
Meat ‘n Greet reserves the right to decline to fulfil any order, including bulk purchases of items on promotion or included in a special offer.
Meat ‘n Greet reserves the right to introduce a minimum spend requirement in order to be eligible for either delivery or in store collection services. Excluded products and supplementary charges, such as delivery, shall not count towards a minimum spending requirement.
There is currently maximum order restriction; however Meat ‘n Greet reserves the right to limit quantities at any time and without prior notification. In order to provide a high quality of service, orders above a threshold in terms of quantity and/or value will be restricted in terms of delivery slot availability. Typically, but not limited to, this restriction will be to provide Meat ‘n Greet a longer lead time to prepare the order for delivery or collection. Meat ‘n Greet reserves the right to alter the nature or terms of this restriction and/or threshold at any point and without prior notification.
For orders above the size and weight shipping value, we cannot guarantee meeting your specific the order. Should we be unable to meet your chosen order we will be in contact with you.. We reserve the right to adjust this order value threshold at any time and without prior notification.
No traders please. Meat ‘n Greet reserves the right to limit quantities at any time and without prior notice.
In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of Meat ‘n Greet. Failure to notify of any shortages of products at this point, there is a 12 hours time restriction for any notification, if there is no notification there will be no further action from any parties. Please note that Meat ‘n Greet will not, and is under no obligation to, make any redelivery as result of missing items. Meat ‘n Greet's. Should a redelivery be requested, Meat ‘n Greet reserves the right to either decline the request or charge a redelivery fee commensurate to the standard delivery fee schedule.
In the event of there being damaged goods, quality concerns or a difference with respect to the invoice and items delivered, these should immediately (within 12 hours) be brought to the attention of Meat ‘n Greet. Failure to notify Meat ‘n Greet of errors, or of unacceptable condition of any products, at this point will designate full acceptance of the delivery in accordance with the invoice. This does not affect your statutory rights with respect to the products purchased.
Please note that Meat ‘n Greet will not, and is under no obligation to, offer any redelivery as result of damaged items, quality concerns or errors. Meat ‘n Greet's obligation will be to remedy the situation through a refund when the item/s is/are returned to Meat ‘n Greet.
We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns and refund policies are aligned therewith.
It is your responsibility to return and present any refundable packaging and bottling to a Meat ‘n Greet store in order to claim the refund.
It is your responsibility to return and present any refundable packaging and bottling to a Meat ‘n Greet store in order to claim the refund.
Should you need to return an item, received through our delivery service, after the driver has left, it is your responsibility to return the item to a Meat ‘n Greet store. You accept that we are not liable to provide the same service as part of a returns procedure after we have left your premises from the original delivery.
You may also return any item to a Meat ‘n Greet store together with the original invoice, where items may be replaced subject to due compliance by the customer with these Terms and Conditions. Please contact Meat ‘n Greet with any queries.
For the avoidance of doubt, any items purchase direct from a Meat ‘n Greet store may not be returned with an Online Shopping delivery driver. Items eligible for return via the delivery driver are limited to those purchased through the Websites and as part of the delivery service.
If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality, Meat ‘n Greet reserves the right to refer returned goods for technical assessment by the manufacturer or authorised service centre. Customers are required to present their original invoice.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, Meat ‘n Greet reserves the right to refer returned goods for technical prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misrepresented goods.
There will be no refunds of any good.
There will be no refunds of any good.
Images are provided to help you recognise products. Due to certain imagery quality (as provided by third parties), packaging redesign and improvements these may not always reflect exactly the item or pack you receive. Please note that these images should not be used to determine size or volume - please refer to the product information contained in the description and any other additional information as is made available.
Meat ‘n Greet will endeavour to make as much product related information available on our Websites as is possible. However, this information is gathered from various third party sources outside of Meat ‘n Greet and therefore we accept no responsibility and make no representation, nor give any warranty or undertaking, express or implied, as to the accuracy or completeness of any information provided on our Websites.
Amendments to orders must be completed online before the full transaction for the respective order has been reached. Meat ‘n Greet will not be held liable or responsible for any impacts related to the amendments, particularly with respect to stock availability or delivery/collection slot pricing or availability.
Meat ‘n Greet reserves the right to accept no amendments after the full transaction is complete.
There are a no cancellation policy for the Meat ‘n Greet online store for both delivery and collection.
All prices are expressed inclusive of any GST payable unless otherwise stated or displayed.
The final price charged will be the in-store price including the delivery charge.
Any savings or special offers that appear subsequent to placement of the order and are valid on the day of invoicing will be not be passed on to the customer and reflected in the invoice. Any specials must be chosen by the customer to be eligible for the saving or discount.
The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.
Meat ‘n Greet is authorised to debit the total amount payable for the goods ordered against the authorised payment type supplied by you when completing your order. By submitting your order and associated payment details you warrant that you are authorised to make payment with the card (or other tender type) and that there are sufficient funds available to pay for the order.
We will debit the total value of your online order against the payment card tendered by you during the checkout process.
Payment authorisation (reserving of funds) is processed the day before your delivery is scheduled, prior to the commencement of order picking, unless otherwise stated. If payment authorisation is successful, the order amount plus a nominal additional percentage will be reserved.
The additional percentage reserved allows for the inclusion of shopping bags, tolerances in variable/loose-weight products, and price differences in substituted products that may be included in your order. Payment is finalised for the actual invoiced amount once picking of your order has been completed, and prior to delivery, usually the evening before, or the day, of delivery. You will be charged the exact cost of your order.
Payment authorisation does not constitute a payment to Meat ‘n Greet, but rather confirms the validity of the account information entered at checkout, and the availability of necessary funds.
By submitting your order, identity number and payment card details, you warrant that you are over the age of 18 (eighteen), are authorised to make payment with the payment card, and that there are sufficient funds available to pay for the order.
Any of the following Credit Cards may be used to pay for your online shopping purchases: Visa, Mastercard, Diners and Amex. Certain (non-pin based) Debit Cards may also be used - typically where the Debit Card is issued with an expiry date and a CVV number.
For the record, Meat ‘n Greet securely stores limited payment information for fraud verification purposes. Your credit or debit card details are encrypted and transmitted directly to our secure payment gateway which is provided by Paypal (a leading online payments provider specialising in secure online transactions).
The final invoiced amount will be based on the in-store price (for the store that is delivering your order, or preparing it for in-store collection) on the day your order is successfully placed, with the exception of any substitute products and variable weight products (ordered by weight quantity on the website) which will be priced on the day of invoicing (either the day of or the day before delivery).
If you have booked a Meat ‘n Greet order for collection you are still required to provide your payment details on the Websites and payment will automatically be taken on the day of invoicing (either the day of or the day before collection is due).The pricing policy for collection orders is the same as for deliveries.
If you have booked a delivery and invalid card details have been entered during the checkout process. This may result in your original chosen delivery slot no longer being available - Meat ‘n Greet will accept no liability as a result and all Terms and Conditions will apply as per the original order, irrespective of a new delivery slot being agreed.
For your security we operate a tolerance level on your Credit/Debit Card transactions such that we can only increase the amount charged (should it be necessary due to substitutes either provided by yourself or chosen by your personal shopper) within a reasonable level - this is for your further protection.
It is your responsibility to ensure that the expiry date of your payment card is after the requested dispatch date of your order and that your payment card has sufficient funds to cover the purchase. The final invoiced amount will be based on the in-store price (for the store that is delivering your order, or preparing it for in-store collection) on the day your order is successfully placed, with the exception of any substitute products and variable weight products (ordered by weight quantity on the website) which will be priced on the day of invoicing (either the day of or the day before delivery). In the event that the payment card has expired, or there are insufficient funds, we will be unable to take payment and fulfill your order.
This clause applies to failed payments for credit/debit card purchases. The order will not be processed.
We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.
As a result, we have developed highly secure online ordering facilities on our Websites. This is specifically intended to give you confidence when you use your Credit/Debit Card to shop with us - but also when you entrust us with your personal details like addresses and phone numbers.
We comply with all the necessary compliance regulations in effect and as such have partnered with one of the leading experts in the field of secure payments when it comes to the protection of our customers data.
Meat ‘n Greet have partnered with PayPal who are trusted experts in the field of secure online payments. The payment screens that you see on our Websites (with the exception of third party sites who provide their own payment gateways for which we accept no liability) are presented directly from PayPal to ensure complete confidentiality in the transaction. PayPal uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted across the internet. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.
Once your order is processed, the payment details associated with your order are removed from PayPal files unless you opt for the convenient and secure card storage service.
The Best By date refers to the date recommended that you use the product by for best physical and/or sensory quality. It is not an expiration date, but rather the date by which NOW Foods recommends consumption.
New Zealand supermarkets are legally allowed to sell products after their “best before” dates if that’s what they want to do. It’s legal in NZ to sell a product with an expired best-before date, as long as the product is up to scratch, and if supermarkets selling it means less food is wasted, then that’s a good thing. But the products should be very clearly marked as being past their best-before date so consumers know exactly what they’re buying.
You can eat store-bought biscuits up to two months after their best before date and still expect them to be of pretty normal standard. Potato chips, another highly processed food, are the same.
You'll notice that many canned goods don't have a best before date at all. If something has a shelf life of two years or longer it does not have to be labelled. In those cases, judge by the layer of dust. If you can write your name in it, give it some extra scrutiny. Dry pasta is another thing that should keep forever – just make sure it isn't exposed to moisture.
That white speckling that chocolate gets when it gets a bit old is not going to harm you. You can safely eat chocolate after its best before date – it should last up to two years.
Best before and use-by dates are set with the expectation that you'll keep the product according to the instructions on the label. If it says your yoghurt needs to be refrigerated, and you don't do that, you cannot be surprised if it does not last as long as predicted.
Soda’s comes with a best-by date on the label. Please note that’s just a rough estimate of how long the drink will retain freshness. As long as the bottle or can is unopened, the liquid is well protected from the outside world. And that means it should easily last at least a few months past that date. In many places, you can find people suggesting that soft drinks last about 6 to 9 months past the date on the label. That’s a pretty good estimate.
It is unfortunately out of Meat‘n Greet’s control to supply all the groceries products with long shelve lives and/or the best, best by dates. We do however endeavour to supply products that are still within the best by date category or just past the best by dates. We work closely with our suppliers in South Africa to supply products with the best dates, but with logistical challenges and shipping delays products can take up to 120 days to arrive and be cleared in New Zealand for retail.